Refund policy

At The Vital Anointing, each product is handcrafted with care, intention, and quality ingredients. Because our products are personal care items, we maintain the following return and refund policy to ensure the safety and integrity of every order.

Returns & Exchanges

Due to the hygienic nature of our products, we do not accept returns or exchanges on opened or used items.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [Thevitalanointing@gmail.com]with:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

Once reviewed, we may offer:

• A replacement item
• Store credit
• Or a refund, depending on the situation

Damaged or Incorrect Orders

If your order was damaged during shipping or you received the wrong item, we will work quickly to make it right. Claims submitted after 7 days of delivery may not qualify for replacement or refund.

Allergies & Sensitivities

Please review all ingredients carefully before use. We recommend performing a patch test before full application.

We are not responsible for allergic reactions, sensitivities, or misuse of products, and refunds cannot be issued for these reasons.

Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not already been processed or shipped.

Shipping Issues

The Vital Anointing is not responsible for:

• Delays caused by shipping carriers
• Lost or stolen packages marked as delivered
• Incorrect shipping information entered at checkout

Please ensure your shipping address is correct before placing your order.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.